Frequently Asked Questions

General

All about TutorBee?

TutorBee was founded in 2008 to offer home and group tuition services to students. We are a leading agency in Singapore with over 11,000 tutors in our database. Our team of dedicated tuition coordinators will screen, assess and match you with a suitable home tutor. Our matching criteria is designed with your child in mind, in order to match the best-suited tutor according to your child’s needs and requirements. All recommended tutors are personally interviewed by our tuition coordinators who have at least 3 years of experience. We aim to give you an efficient, trusted and worry-free experience when it comes to hiring a home tutor. Do give us your feedback if our service is not to your expectations. Let us find the right tutor for you. Fill up our online request form and expect a follow up within hours.

What kind of lessons do you offer?

Tutors on TutorBee get to choose what they want to teach, and all lessons are conducted in person! You can engage a tutor through us by requesting for one here. Your child can have a tutor cover subjects from academic tuition, arts, languages, computing, music and sports etc. If you do not find your desired field of courses or subjects to attend on our website, drop us an email at admin@tutorbee.com.sg. We are always on the lookout to expand our range of lessons.

For Students/Parents

How do I request for a tutor?

To request for a tutor, you can fill in the application form here for our team of coordinators to match a tutor for you. We will follow up with you and also provide you with a proposal in the form of the tutors' biodata. If you are fine to proceed with the chosen tutor, we will then arrange a date and time for your first lesson. You can also contact us at 9177 8598 daily from 9 am to 10 pm.

How long do i have to wait before I get a tutor after submitting my application form?

We treat every customer and every job with the same dedication and urgency. Give us between 24- 36 hours and we will match you with a tutor based on your requirements.

How will I know whether the tutor’s qualifications are genuine?

Students can request for the authentication of the selected tutor's credentials upon engagement. Our tutors are required to produce physical copies of their certification on the first lesson for you to verify. Students should highlight and inform the agency should the tutor not do so on the first day of tuition.

What do I do if I am unsatisfied with the Tutor?

Do inform your coordinator in-charge should you decide to terminate the assignment. If you do not wish to continue with that particular tutor after the first lesson, you only need to pay for that lesson to the agency and we will settle it for you with the tutor. We will arrange a replacement tutor for you.

Are there additional charges or hidden charges when you find a tutor through TutorBee?

Not at all, our services are free for students and parents as we charge (50%) fifty percent of the first month's tuition fee as commission from tutors. Customers do not have to pay any charges. We will collect the payment directly (2 weeks of fees) from parents and it will be deducted from the total tuition fee for the first month. For example, once a week lesson, payment cycle is once every 4 lessons. For twice a week lessons, payment cycle is once every 8 lessons. This applies only to the first month, after which, any arrangements or fees, will be solely between the parent and the tutor.

Who are the tutors on TutorBee?

We have a wide variety of tutors on TutorBee, and they can be separated into 4 categories – undergraduates, full time, part time and MOE-certified teachers. They bring varying levels of experience and teaching methodologies to the table. Based on their track record, qualifications and teaching experience, they charge different rates. For more information on their charges and credentials, you can visit here

Why should I engage a tutor through TutorBee?

We gather and curate the most qualified tutors in Singapore (over 11,000) for you! Through our patented tutor search, we are to screen and find the right tutor for you based on parent review and their track record. Feel safe hiring through us! We welcome all feedback on our lessons provider and would love to hear from you!

For Tutors

Do I have to pay to register for a tutor account in TutorBee?

Registration and listing your tutoring services on TutorBee is free-of-charge, and there will be no fees charged on creating a tutor account with us. We will charge you 50% of the first month’s fee as agency commission upon a successful referral.

Who can sign up to be a tutor?

✔ You need to be a Singaporean, Permanent Resident or a Foreigner holding student passes, S-Pass, work permit, employment pass, dependent Pass. Strictly no social visa. ✔ You must be above the age of 18 in order to qualify to be our Tutor. ✔ You need to have a minimum academic qualification of an O Levels certificate or equivalent and show good results in the subjects that you wish to teach. ✔ You must NOT provide false declaration of educational or profession qualifications. Any forms of masquerading as a tutor will also be blacklisted and removed from our system. ✔ Tutors must take their tuition assignments seriously. They should arrive punctually or inform their customer in good time if they have to postpone the lesson or if they are going to be late. ✔All tutors are to display pleasant dispositions and good personalities.

What if I can’t make it for a tuition assignment’s very first lesson?

It is the tutor’s responsibility to inform your TutorBee coordinator at least 2 days in advance. Please provide a valid reason, such as a medical certificate, for your inability to conduct the first lesson. The first impression counts and we strongly recommend all our tutors to be punctual for their first lessons.

How do I receive tuition assignments from TutorBee?

You will need to first have an existing tutor account with TutorBee for us to provide you with tuition jobs. Do register with us. We will contact you either via phone or email to notify you of a tuition assignment for you to apply and indicate interest in.

How is your commission like and how do I make payment?

Our agency's commission is calculated based on the following. If tuition frequency is: 1 lesson/week - 50% of the agency's commission is based on the first 4 lessons' fees 2 lessons/week - 50% of the agency's commission is based on the first 8 lessons' fees 3 lessons/week - 50% of the agency's commission is based on the first 12 lessons' fees 4 lessons/week - 50% of the agency's commission is based on the first 16 lessons' fees 5 lessons/week - 50% of the agency's commission is based on the first 20 lessons' fees Tutor and student are required to abide to the tuition frequency. If there is any changes to the frequency, please inform us immediately, otherwise tutor will be charged base on the original agreed frequency. We will collect our fees from the client directly upon completion of each assignment.

What happens if the client decides to terminate the assignment before fulfilling one month’s worth of lessons?

If the tuition is terminated before the full tuition cycle is completed, 50% of the agency's commission will still be levied on the number of completed lessons. For instance, if the tutor has completed 2 lessons only, our agency commission will be based on 50% of the 2 lessons completed.

How do I close my tutoring account with TutorBee?

To stop receiving job SMSes from us, you can simply log in to your profile, and set your teaching status as Unavailable, alternatively you may write in to us at admin@tutorbee.com.sg in requesting for closing your account temporarily or permanently.

Why should I use TutorBee?

There are probably hundreds of reasons why you should use TutorBee, but we will talk about just 3. 1) Expand your practice and gain new students! It is free to use and you can focus on doing what you do best, teach! 2) Build your brand and reputation on the community, let others find out about you and create an online footprint! 3) Leave a lasting legacy and sharing your passion with others. Leave your mark on others and inspire positive change by impacting your students through education.

How should I price my services?

You should compare the prices set by other tutors like yourself on the same subject matter and credentials as well as your years’ of experience. While we understand that no two tutors are alike (everyone is unique), try to keep your charges affordable and attractive to increase enrolment.